Refund policy

Returns

We want you to love your Tread Logic wipes. If something isn't right, contact us at Sales@treadlogic.com.au within 30 days of delivery and we'll make it right.

We can only accept returns on unopened pouches in their original condition. Once your return is approved, we'll send you instructions on where to post it. Refunds are issued to your original payment method once the return is received and inspected, typically within 5-10 business days.

Damaged or faulty items

If your order arrives damaged or faulty, email us a photo within 30 days of delivery and we'll replace it or refund you in full - no need to send anything back.

Subscriptions

You can skip, reschedule or cancel your subscription at any time from your account - no lock-ins and no cancellation fees. Cancelling stops future orders; it doesn't affect orders that have already been dispatched.