FAQ
Product & Use
Are the wipes safe on all shoe materials?
They're made for smooth leather, canvas, mesh, rubber midsoles and vinyl. Skip unsealed suede and nubuck — those delicate finishes need a specialist dry brush, not moisture.
How many wipes come in a pouch?
Twelve individually sealed sachets per pouch. Each wipe stays factory-fresh until you tear it open, so your 12th wipe is exactly as saturated as your first.
How do the dual-texture sides work?
Lead with the raised-dot side to lift dirt, scuffs and mud from midsoles and soles. Then flip to the smooth side to sweep away moisture and surface grime from your uppers. No water, no brushes, no dry time.
Will a wipe tear mid-scrub?
No. These are heavy-duty 80gsm cloths — they hold their shape, grip the dirt, and won't shred or leave lint on your shoes.
Shipping & Orders
Do you offer free shipping?
Yes — free standard shipping Australia-wide on every order, whether it's a single pouch or the 3-Pouch Bundle. No minimum spend.
Where do you ship from, and how long does it take?
Every order is packed and dispatched from South Australia within 1–2 business days. Delivery is then handled by Australia Post.
Free Standard Shipping (Parcel Post) — Australia Post estimates 2–6 business days in transit, so most orders arrive within 3–8 business days of ordering.
Express Shipping ($9.99 flat) — Australia Post estimates 1–3 business days in transit, so most orders arrive within 2–5 business days of ordering. If you're inside Australia Post's Express Post next business day delivery network, it's typically next business day after dispatch.
These are Australia Post's own estimates, not guarantees. Regional and remote deliveries can take longer, and peak periods like Christmas may add a few days. You'll get a tracking link by email as soon as your order ships.
Free Standard Shipping (Parcel Post) — Australia Post estimates 2–6 business days in transit, so most orders arrive within 3–8 business days of ordering.
Express Shipping ($9.99 flat) — Australia Post estimates 1–3 business days in transit, so most orders arrive within 2–5 business days of ordering. If you're inside Australia Post's Express Post next business day delivery network, it's typically next business day after dispatch.
These are Australia Post's own estimates, not guarantees. Regional and remote deliveries can take longer, and peak periods like Christmas may add a few days. You'll get a tracking link by email as soon as your order ships.
Which bundle is the best value?
The 3-Pouch Bundle — 36 individually sealed wipes at our lowest price per wipe. Keep one pouch at home, one in the car, and one in the gym bag.
Payments & Subscriptions
Can I buy now and pay later with Afterpay?
Yes — Afterpay is available at checkout on one-time purchases, so you can split your order into four interest-free payments (subject to Afterpay's own approval and limits).
Can I use Afterpay on a subscription?
No. Afterpay can't be used for Subscribe & Save orders. Subscriptions bill automatically on a recurring schedule, which Afterpay doesn't support, so you'll need a credit or debit card for those.
If you'd like to pay with Afterpay, just choose a one-time purchase at checkout instead.
If you'd like to pay with Afterpay, just choose a one-time purchase at checkout instead.
How does Subscribe & Save work?
Choose Subscribe & Save at checkout and you'll get 20% off every delivery, sent to you monthly so you never run out.
You can skip, reschedule or cancel any time from your account — no lock-ins and no cancellation fees. Cancelling stops future orders and doesn't affect anything already dispatched. Subscription orders are billed to a credit or debit card.
You can skip, reschedule or cancel any time from your account — no lock-ins and no cancellation fees. Cancelling stops future orders and doesn't affect anything already dispatched. Subscription orders are billed to a credit or debit card.